Why was my NDIS invoice line flagged as above the price limit?
What it depends on: The support item number, the unit you charged in, the date of the support and where the support was delivered.
What stays human: A person reviews every flagged line. We contact you before anything is short-paid, and you can explain or re-issue the invoice.
What we compare
The current catalogue publishes a National price limit and, for many items, higher Remote and Very Remote limits. There are no separate state price columns any more.
Our default cap is the National limit, because most supports are delivered outside Remote and Very Remote areas.
- Support item number and its catalogue version
- Unit price compared with the National price limit
- Unit (hour, each, day, week) matches the catalogue
- Date of support falls inside the item’s start and end dates
The most common causes
Most flags come from a small number of fixable mistakes.
- A weekend, public holiday or evening item number was not used, so the weekday item is over its limit
- The unit was per hour in the catalogue but charged per session
- A Remote rate was charged without the delivery location on the invoice
- An older item number was used after a catalogue update
What to do next
Check the item number and unit against the current catalogue. If the rate is right, reply with the reason (for example the delivery location). If it is wrong, send a corrected invoice with the same invoice number and a short note.
Related
Last reviewed 2026-10. General information about NDIS invoicing, not legal or NDIA advice.