Provider invoice checklist
Use this checklist to make sure every invoice has what we need. A complete, compliant invoice means we can process and pay it quickly — usually without having to come back to you for more information.
Sending invoices to MyMoney
For plan-managed participants, send your invoice straight to us and we will check it, seek the participant’s approval where needed, and pay you from their NDIS funding. Email your invoice as a PDF to [email protected]. PDFs keep their formatting and can’t be accidentally changed.
Business & tax invoice details
Every NDIS invoice must be a valid tax invoice.
- The words “Tax Invoice” clearly shown at the top
- Your legal business or trading name and business address
- A valid ABN (or a “Statement by a supplier” form if you are exempt from quoting an ABN)
- Your NDIS provider registration number, if you are a registered provider
- A phone number and email address so we can contact you about payment
- A unique invoice number and the date the invoice was issued
- Your payment details — BSB, account number and account name
Participant details
- The participant’s full legal name
- The participant’s NDIS number (participant reference number)
- The invoice made out to the participant — not to a parent, guardian or plan manager
Support & service details
- The NDIS support item reference number from the current NDIS Support Catalogue
- A short, clear description of the support delivered
- The actual date each support was delivered (one line per session — avoid date ranges)
- The quantity (hours or units) delivered
- Travel shown as a separate line item from service hours, if you are charging for it
- No supports invoiced in advance — only after they have been delivered
Pricing & GST
- A unit price for each line and a total for each line
- Prices that stay within the NDIS Pricing Arrangements and Price Limits
- The total amount payable
- GST status shown — most NDIS supports are GST-free (show $0.00 where that applies)
Common reasons invoices are delayed
- Missing or incorrect ABN, or a business name that doesn’t match ABN Lookup
- Wrong or missing NDIS support item code, or a rate above the NDIS price limit
- No date of service, or a date range instead of one line per session
- Supports invoiced before they were delivered
- Invoice sent as an editable Word or Excel file instead of a PDF
Official NDIS guidance
This checklist is based on the NDIS “Guide to getting paid”. For the full, authoritative details — including how to submit for self-managed and NDIA-managed participants — read the guide on the NDIS website.
Questions about an invoice?
Our team is happy to help you get it right the first time.