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Clean invoices paid within 5 business days*

For NDIS providers: fewer chase‑ups, clearer payments.

If you deliver supports for participants whose plans we manage, your invoices are checked, then paid within 5 business days of lodgement once the NDIA releases payment — with a clean remittance every time. No portals. No chasing.

*of lodgement, once the NDIA releases payment.

How fast should NDIS invoices be paid?

There is no single legislated deadline, but good practice is to pay a correct, approved provider invoice within a few business days. MyMoney typically pays approved provider invoices within about two to five business days once they are correct and approved — fast enough to keep providers happy without skipping the checks that protect you.

What it depends on: whether the invoice is correct and complete, whether it needs your approval first, and whether anything on it needs to be queried.

What stays human: if an invoice is flagged, a person reviews it before it is paid. Speed never comes at the cost of paying something that looks wrong.

Read the full answer

Clear payment timing

Clean invoices are paid within 5 business days of lodgement, once the NDIA releases payment.

Clean remittance

Every payment comes with a structured remittance — participant, line item, period, amount. Everything you need for reconciliation.

Less admin

No portal logins. No chasing. No “has it been paid yet?” follow‑ups. Just send the invoice and move on.

How to invoice us

  1. 1Your participant tells you their plan is managed by us (they can share our invoicing details).
  2. 2Send your PDF invoice to our invoicing inbox with the participant’s NDIS number, service dates and line item codes.
  3. 3We check it against the participant’s plan and either approve or query. We don’t sit on invoices silently.
  4. 4Clean invoices are paid within 5 business days of lodgement, once the NDIA releases payment. We email you a remittance the moment the payment runs.

Registered or not, doesn't matter.

Plan‑managed participants can use any provider. If you invoice us cleanly, you get paid cleanly.

Had a line flagged? See common invoice problems, answered.

A participant on our books?

Use the contact points below to check an invoice, ask a question or update your remittance email.

Email us
Full contact details
Call us
Speak to a real person

If your participants ask about plan management, here's information they can read.

planmanager.net.au and MyCareFinders are both operated by Local Knowledge Pty Ltd. Participants always choose their own plan manager. We don't pay or offer anything for referrals.