What Happens After You Submit an Invoice to MyMoney

Once you submit an invoice through the MyMoney platform, your work isn’t finished. Here’s what you can expect next in the process of getting paid for your services under the NDIS.

Invoice Review and Validation

MyMoney’s team will review your invoice to ensure it meets the NDIS requirements and that all necessary information is included. This includes checking that the invoice is correctly formatted, contains the right support item numbers, and aligns with the agreed support plans and service agreements.

Processing and Payment

After the review, your invoice will be processed for payment. If everything is in order, your payment will be scheduled according to your nominated bank account. Payments are typically made promptly, following the standard processing times.

What If There Are Issues?

• Incomplete or Incorrect Invoices: If your invoice is missing information or has errors, MyMoney will notify you so you can make the necessary corrections and resubmit.

• Clarifications Needed: Sometimes, additional details may be requested to confirm the support provided or to comply with NDIS pricing arrangements.

Stay Informed

You can track the status of your invoice through your MyMoney dashboard at any time. Notifications will also be sent when your invoice is approved or if further action is required.

By understanding this process, you can feel confident that your invoicing and payments are handled smoothly, allowing you to focus on providing quality support to NDIS participants.