Using Unregistered Service Providers with Plan Management

One of the benefits of plan management is the flexibility it offers when choosing your service providers. Unlike other plans, plan management allows you to engage with unregistered providers—businesses or individuals who aren’t registered with the NDIS but can still deliver supports that meet your needs.

Who are unregistered providers?

Unregistered providers are often small, local businesses or independent workers such as cleaners, therapists, or personal trainers. They may not hold formal registration with the NDIS, but they can still offer valuable supports and services tailored to you.

Why choose unregistered providers?

• Local and personalised services: Unregistered providers often operate nearby and can offer more personalised attention.

• Cost flexibility: They may have different pricing structures, which can sometimes be more affordable.

• Availability: Smaller providers might have more flexible hours or availability that better fits your schedule.

What do you need to do?

If you want to use an unregistered provider, your plan manager can help you set up the necessary arrangements. You will need to agree on a service agreement with the provider, which details what supports will be delivered and how much it will cost.

Remember, your plan manager will process the invoices from the provider and pay them directly, making it easier for you to access support from your preferred provider.

Important considerations

• Support quality: Ensure any provider, registered or unregistered, can deliver quality supports that are reasonable and necessary.

• Documentation: A clear service agreement helps protect your rights and ensures everyone understands what support will be provided.

• Pricing: The cost of supports from unregistered providers should be reasonable and within the agreed plan budget.

Plan management gives you the freedom to choose the providers that best suit your needs—whether they are registered with the NDIS or not. This flexibility helps you access the supports that are right for you, delivered by people or businesses you trust.