Can I use a provider owned by my plan manager?

It’s understandable to wonder whether you can choose a provider that is owned by your plan manager. While it might seem convenient, it’s important to know that as a plan management service, we only offer NDIS plan management and do not provide other services such as therapy, support coordination, or care services.

Because of this, we do not own or operate service providers. This policy helps us avoid conflicts of interest and ensures that your choices remain independent and focused on your needs. Our role is to help you manage your NDIS funds, understand your plan, and pay providers on your behalf – not to supply or recommend specific services.

What to consider about conflicts of interest

• Fairness and transparency: Using a provider owned by your plan manager could raise questions about impartiality. To ensure fairness, it’s best to choose providers that are independent of your plan management service.

• Choice and control: The NDIS values your ability to choose providers that best suit your needs. Relying on an independent provider gives you more control over your supports and services.

• Maintaining trust: Choosing providers outside your plan manager’s ownership helps maintain trust and clarity in your support arrangements.

What are your options?

You are free to select any registered provider who offers the services you need, as long as they are within your budget and meet the NDIS criteria. Remember, our role is to facilitate and manage your funding, not to provide or endorse specific providers.

If you have questions about choosing providers or want to explore your options, your support coordinator or plan manager can assist you in making informed decisions that suit your goals and preferences.