Can I authorise my Support Coordinator or LAC to contact my plan manager?

Yes, you can give your Support Coordinator or Local Area Coordinator (LAC) written permission to communicate directly with your NDIS plan manager. This allows them to discuss your plan, manage payments, and handle administrative tasks on your behalf, making it easier for you to access the support you need.

How to authorise your Support Coordinator or LAC

To authorise someone, you will need to provide a written authorisation, often called a privacy or consent form. This document should clearly state who you are authorising, what they can do, and for how long. Once signed, this permission allows your support network to communicate directly with your plan manager about your plan and services.

Benefits of authorising your support person

• Streamlined communication: Your Support Coordinator or LAC can handle questions, updates, and issues with your plan manager.

• Efficiency: It reduces the need for you to be involved in every detail, saving you time and effort.

• Better support: Your support team can quickly access information and resolve issues, helping your plan work smoothly.

What to keep in mind

• Write clearly: Make sure your authorisation is clear and specific about what your support person can do.

• Review regularly: You can change or withdraw this permission at any time by providing a new written authorisation.

• Privacy: Only share your information with people you trust and who are helping you with your plan.

If you’re unsure how to prepare an authorisation or want help understanding what to include, your support team or plan manager can guide you through the process. Remember, giving permission is your choice, and you can decide who can communicate with your plan manager on your behalf.